ElevenLabs has launched ElevenAgents Campaign Manager, an outbound system that keeps working each contact toward a defined outcome, such as a qualified lead or confirmed appointment, until the outcome is reached or the person asks to stop. It targets sales, retention, patient care, collections, customer service and recruiting teams, carrying context across calls.
Introducing ElevenAgents Campaign Manager, built to help the teams who run outbound campaigns achieve their outcomes.
— ElevenLabs (@ElevenLabs) November 9, 2026
Give it your contacts and a goal, like a qualified lead or a confirmed appointment. It follows up with each contact over time to get there, carrying context… pic.twitter.com/5DCIdi9cSc
Teams can configure calling windows for each campaign, plus attempt limits and a separate cap for callbacks. Depending on whether someone answers, reaches voicemail, requests another time or names another contact, the system can retry, book the requested time, redirect the outreach or close the contact.
Campaign Manager has already run live beta campaigns across insurance, banking, ecommerce and other industries. An insurer uses it to cover its full daily lead list, while a European bank qualifies prospects for a credit card program before handing them to relationship managers with the context needed to complete a sale.
Campaign analytics show one funnel from enrollment to outcome, and each contact receives a decision timeline explaining what the agent did and why. Anything the system should not guess about goes to a needs-attention queue with call context, while campaign data can be exported to CSV.
Controls include per-campaign do-not-call lists that update when someone asks to stop, opening disclosures, and logs for attempts, callbacks and redirects. Campaign Manager also supports real-time response guardrails, detection of other AI agents on calls, and redaction of sensitive details from transcripts and recordings. Teams can change settings without engineering support.
The product uses existing ElevenAgents agents and phone numbers, so customers do not need to rebuild their setup. Contacts can be enrolled through CSV uploads or an API. Campaigns currently work across phone calls, WhatsApp voice and WhatsApp messaging, with email and SMS coming soon. Campaign Manager is available now under Campaigns in the Agents sidebar for existing users, while new customers can contact sales.
Sources and related context
- ElevenLabs Campaigns documentation: Supports: The documentation details campaign calling windows, retries, callbacks, contact enrollment, and supported channels.
- ElevenLabs Guardrails 2.0 announcement: Related context: This earlier release explains the response checks and transcript redaction available across ElevenAgents.
