App Description

Feedo is a great, simple way to understand your customers’ level of loyalty using Net Promoter Score (NPS) on any Android smartphone. Designed for simplicity, Feedo makes it easy for store owners/brand managers to track and action customer feedback. The ability to measure customer loyalty is a more effective methodology to determine the likelihood that the customer will buy again, talk up the company and resist market pressure to defect to a competitor.

Key Features:

  • 💥 Quick to Setup, Easy to Use - Start measuring your customers’ feedback in less than 30 secs. Needs no technical know-how.
  • 💥 Measure NPS Score - Track your Net Promoter Score to measure customer loyalty.
  • 💥 Real-time reports & alerts - Get real-time reports, daily email digests & instant alerts for low score.
  • 💥 Designed for simplicity - Take direct feedback from customers in a matter of seconds!
  • 💥 Works Offline - No WiFi? No problem! Take feedback without WiFi and sync later anytime.
  • 💥 30+ languages - Personalise the NPS question in your native language.
  • 💥 Monitor multiple stores (PRO feature) - At a glance track NPS by store location & time of the day on a single, web dashboard.
  • 💥 Daily Email Report (PRO feature) - Receiver daily email report along with all customer feedback and their contact details.
  • 💥 Low Score Alerts (PRO feature) - Receive instant SMS notification when your customers give you low ratings.
  • 💥 Change Follow-up Question (PRO feature) - Get pointed customer feedback by customizing the follow-up question according to your industry.
  • 💥 Customize according to your Brand (PRO feature) - Customize Feedo screens to match with your brand colours.
  • 💥 SMS Confirmation to Customers (PRO feature) - Get detailed customer feedback by sharing a web survey as part of the SMS confirmation.

What do customers really think of your brand or products? Are they loyal? Do they like you enough to recommend you to their friends? As a business owner or company manager, these are important topics to sort out. After all, if customers aren’t satisfied with the service they received, or if they don’t like your products, chances are, they won’t be repeat customers.

Large corporations spend billions of $ on measuring customer experience to promote growth and outpace competition. One of the most effective methods is NPS™ (Net Promoter Score). Costs of running programs using NPS are prohibitive for individuals and small businesses. Inability to understand what customers value and are willing to pay for is one of the leading reasons small businesses fail. Feedo puts you in the driver seat inexpensively and lets you conduct quick NPS surveys to understand if your clients are likely to recommend your business or service to others.

Feedo is ideal for:

  • Kiosk set up
  • Offline Customer Feedback at physical stores
  • Net Promoter Score (NPS) Surveys
  • Capturing Leads at Events

Why Net Promoter Score (NPS):

Do you want to know how loyal your customers are to your brand? Are they easily swayed by other brands, or do they like your brand so much that they’ll consistently choose it? The NPS is your friend here. It’s one of the most common instruments to measure customer loyalty. It is useful for forecasting business growth, cashflow, as well as assess the health of your brand and overall customer satisfaction.

  • It measures the likelihood of repeat business
  • It gives direction for change and improvement
  • It’s simple, user-friendly and inexpensive to implement
  • It’s a great way to track change over time
  • It is easier to benchmark against competitors

Today more than two thirds of Fortune 1000 companies use Net Promoter Score, as reported by Bain & Company to Bloomberg in May'16.

Used by Brands, Hotels, Restaurants, Retailers, Airports, Airlines, Banks and Financial Institutions, Spas, Healthcare and many other industries.

Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.

  • Feedo is a great, simple way to understand your customers’ level of loyalty using Net Promoter Score (NPS) on any Android smartphone
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